FAQs

We will send you a tracking number when your order ships.Simply visit the website and enter the tracking number to see the shipping status of your package.

Please note that the tracking information will be displayed after 2-5 days after being updated. Therefore, if you can't find tracking information about your package, please try in 1-2 days later.

Your shipment may be delayed for many reasons.Common delays can be due to e.g. weather incidents, customs or backlogs.

We accept Paypal.

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved, we will be sending a replacement or issue a refund. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.

We can issue the refund to your original payment. Please note that this method may take 10 business days to reflect in your account, as it depends on the policies and procedures of the respective payment provider.

You can contact AGSTUM OPTICAL via the Contact page, you can also send messages with the order ID to service@agstumoptical.com directly.