365-Day Quality Guarantee
AGSTUM OPTICAL
365
DAYS
◇
FRAME PROTECTION
We want you to feel confident wearing your AGSTUM glasses. Eligible frames are protected by our 365-Day Quality Guarantee against confirmed manufacturing defects, giving you added peace of mind after your order arrives.
①
365 Days
Protection beginning on your delivery date.
②
Manufacturing Defects
Coverage for eligible frame workmanship and components.
③
Personal Assistance
Our team will help you understand the next steps.
Our Promise to You
At AGSTUM Optical, we care about the details that make glasses comfortable, dependable and enjoyable to wear. If an eligible product develops a manufacturing-related problem during normal, intended use within 365 days of delivery, our team will review the issue and help arrange an appropriate solution.
What the Guarantee Covers
Frame Construction
Manufacturing-related faults affecting the bridge, rims or temples.
Fitted Components
Hinges, screws or attached parts that fail because of a manufacturing defect.
Workmanship
Assembly or finishing defects that affect normal frame function.
Claims are assessed individually based on order information, photos and the circumstances of the issue.
What Is Not Covered?
Our quality guarantee generally does not cover accidental damage; loss or theft; impact or crushing; excessive bending; exposure to extreme temperatures or harsh chemicals; normal cosmetic wear; or damage caused by improper handling, unauthorized modifications or third-party repairs.
Scratches and changes in fit from ordinary wear are not automatically manufacturing defects. Nothing in this policy limits rights provided by applicable consumer law.
How to Make a Claim
02
Explain the Issue
Include your order number, a brief description of the problem and clear photos.
03
Receive Guidance
Our support team will review your information and explain the next steps.
Please do not send any items back before receiving instructions from our team.
How We Resolve Confirmed Defects
When a manufacturing defect is confirmed, we will offer an appropriate remedy, which may include a replacement part, repair, replacement eyewear or refund, depending on the issue, product availability and applicable law. Remedies required for confirmed manufacturing defects will be provided without charging you for the remedy, including any return shipping we ask you to arrange for that claim.
If the original style is unavailable, we will discuss a suitable alternative. A replacement does not automatically restart the original 365-day guarantee period unless required by law.
Prescription Lenses & Personalized Orders
Custom prescription lenses are assessed separately from frame-related defects. If you believe your lenses were manufactured incorrectly or arrived damaged, contact us with your order details and photos so that we can review the concern and explain the appropriate next steps.
Quality Guarantee vs. Returns
365-Day Quality Guarantee
For confirmed manufacturing defects within the 365-day coverage period.
30-Day Returns
For eligible returns or exchanges under our Returns & Refunds Policy. Personalized items may have different eligibility.
Frequently Asked Questions
When does the guarantee begin?
The guarantee begins on the date your order is delivered and runs for 365 calendar days.
Do I need to return my glasses?
Not always. We normally begin by reviewing photos and order details. If a return is required, we will provide instructions.
Are scratches and normal wear covered?
Ordinary cosmetic wear is generally not covered. Unexpected component failures are reviewed case by case.
What if I purchased from a marketplace?
Please contact us with the marketplace name and order details. Orders may be subject to that channel's support procedures.
How should I care for my eyewear?
Store glasses in a suitable case, clean with a microfiber cloth and appropriate solution, avoid extreme heat, and seek qualified help for substantial adjustments.
NEED HELP?
We're Here to Help
If something doesn't seem right with your AGSTUM glasses, tell us what happened. Our team will review your concern and guide you through the next step.
Contact Customer SupportOr email us at service@agstumoptical.com