Location: We ship all of our products from China. We ship worldwide. Excluded countries are listed below.
Excluded: Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Estonia, Finland, Gibraltar, Guernsey, Iceland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, San Marino, Serbia, Slovakia, Slovenia, Svalbard and Jan Mayen, Ukraine, Vatican City State, Afghanistan, Armenia, Azerbaijan Republic, Bangladesh, Bhutan, Georgia, Maldives, Mongolia, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen, Brunei Darussalam, Cambodia, Laos, Macau
Processing Time:
Non-Prescription Lenses: 1-3 business days
Single Vision Lenses: 3-5 business days
Progressive Lenses: 5-10 business days
Standard Ground Carriers: YanWen Express, China Post, USPS, Canada Post
Estimated Delivery Time:
|
Region |
Shipping methods |
Estimated Delivery |
Shipping Fee |
|
US |
Standard Shipping |
7-15 Business days |
FREE |
|
CA |
Standard Shipping |
12-18 Business days |
FREE |
|
UK |
Standard Shipping |
8-12 Business days |
FREE |
|
EU |
Standard Shipping |
10-15 Business days |
FREE |
|
AU/NZ |
Standard Shipping |
12-18 Business days |
FREE |
| OTHER | Standard Shipping | 15-40 Business days | FREE |
Order Tracking: Once your order is shipped, you will receive an email with tracking details. Use the provided tracking number to monitor your order's progress. You can track your package directly on the TRACK ORDER option using your tracking number.
Return Shipping Costs: Return shipping costs depend on the reason for return and specific circumstances. Our policy is as follows:
- Company-Covered Shipping: If the return is due to a product quality issue or our error, we will cover the return shipping costs. Contact us to request a return or refund.
- Customer-Covered Shipping: If the return is due to customer preferences (such as dislike of the product, incorrect size, etc.), the return shipping costs will be the customer's responsibility.
Contact Us: For any questions or further assistance regarding our shipping policy, please reach out to us via our website's live chat feature, or by using the 'Contact Us' page on our website.
- Website name: Agstum Optical
- Company name: Shijiazhuang Yashilun Trading Co., Ltd.
- Email: service@agstumoptical.com
- Phone: +86 151 7693 1981
- Address: 7th Floor, Caiku Building, Junction of Huai'an Road and Zhaiying Street, Yuhua, Shijiazhuang, Hebei, 050000 China.
- Business Hours: Monday to Friday, 15:00–23:00 (UTC+8), China Standard Time (Shanghai)